Jira Service Management

{"xsrfToken":"c65339d2-b337-4e9e-8b54-5faaf81ea1d9_9819731f8b64ddbc4c28bc007997b7e142e2b6e3_lout","branding":{"id":"6","key":"msup","name":"ShopBack PayLater Merchant Support","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/11","theme":{"headerBGColor":"#000000","headerLinkColor":"#ffffff","headerLinkHoverColor":"#000000","headerLinkHoverBGColor":"#000000","headerBadgeColor":"#000000"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d49dee90-2789-46d4-a530-cc362abb3a2d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NDA2MmM0OC04MWUzLTRjNWEtODQ5ZS0yZmUxYjliZWZmMmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ0OWRlZTkwLTI3ODktNDZkNC1hNTMwLWNjMzYyYWJiM2EyZCI6WyJyZWFkIl19LCJleHAiOjE2Nzk1MjE2MTQsIm5iZiI6MTY3OTUyMTAxNH0.dnGs6aiipbAmLONnawew7stSQ9owrKEyLNBgOJw2794&client=74062c48-81e3-4c5a-849e-2fe1b9beff2f&mode=fit","logoId":"d49dee90-2789-46d4-a530-cc362abb3a2d","isLogoAvailable":true,"helpCenterTitle":"Welcome! What can we help you with today?","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome! What can we help you with today?","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#313439","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/5bce0897-457a-455b-beaa-60f8a613dfb1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NDA2MmM0OC04MWUzLTRjNWEtODQ5ZS0yZmUxYjliZWZmMmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjViY2UwODk3LTQ1N2EtNDU1Yi1iZWFhLTYwZjhhNjEzZGZiMSI6WyJyZWFkIl19LCJleHAiOjE2Nzk1MjE2MTQsIm5iZiI6MTY3OTUyMTAxNH0.E48pzhmxWEjtqUlSRcm5BhiYB4haq0Pzg5FdgoCkzKI&client=74062c48-81e3-4c5a-849e-2fe1b9beff2f&height=300&mode=fit","bannerMediaApiFileId":"5bce0897-457a-455b-beaa-60f8a613dfb1","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"6","key":"msup","projectId":10050,"serviceDeskId":6,"name":"ShopBack PayLater Merchant Support","description":"Welcome to ShopBack PayLater! You can raise a Merchant Support request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/6","onlyPortal":true,"reqTypes":[{"id":"66","name":"A Customer faces a problem during checkout (e.g. being declined)","descriptionHtml":"","callToAction":"A Customer faces a problem during checkout (e.g. being declined)","introHtml":"For help when a merchant's customer has an issue with a failing or declined transaction","icon":10662,"iconUrl":"https://hoolah.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10662","groups":[57],"key":""},{"id":"335","name":"Contract Termination","descriptionHtml":"","callToAction":"Contract Termination","introHtml":"We are really sad to see you go. If you would like to terminate the contract, please fill in the form here","icon":10673,"iconUrl":"https://hoolah.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10673","groups":[56],"key":""},{"id":"221","name":"Customer Refund Problem","descriptionHtml":"<a href=\"https://hoolah.atlassian.net/servicedesk/customer/portal/6/topic/b5372d92-f718-40ae-a03e-d2d273e4dae3/article/1976139916\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Refund via Merchant Portal</a>","callToAction":"Customer Refund Problem","introHtml":"For help when you have trouble processing a customer refund","icon":10663,"iconUrl":"https://hoolah.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10663","groups":[57],"key":""},{"id":"220","name":"Feedback to ShopBack PayLater","descriptionHtml":"","callToAction":"Feedback to ShopBack PayLater","introHtml":"See a place where we can do better? We're all ears.","icon":10638,"iconUrl":"https://hoolah.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[56],"key":""},{"id":"64","name":"Finance Report Question","descriptionHtml":"<a href=\"https://hoolah.atlassian.net/servicedesk/customer/portal/6/topic/47721f5c-1784-4567-8c4b-af137ec343d6\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">How you get paid by us, the reports we send and all other surrounding details!</a>","callToAction":"Finance Report Question","introHtml":"For help obtaining a remittance report / transaction overview report/ or any other financial report","icon":10665,"iconUrl":"https://hoolah.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10665","groups":[56],"key":""},{"id":"339","name":"Malaysia Merchant Training","descriptionHtml":"","callToAction":"Malaysia Merchant Training","introHtml":"Schedule your training sessions based on your availability!","icon":10677,"iconUrl":"https://hoolah.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10677","groups":[89],"key":""},{"id":"222","name":"Merchant Contract Question","descriptionHtml":"","callToAction":"Merchant Contract Question","introHtml":"To ask a question about the terms and conditions of a contract you have entered into with us","icon":10640,"iconUrl":"https://hoolah.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10640","groups":[56],"key":""},{"id":"223","name":"Merchant Portal Issue","descriptionHtml":"<a href=\"https://hoolah.atlassian.net/servicedesk/customer/portal/6/topic/b5372d92-f718-40ae-a03e-d2d273e4dae3\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Learn more about ShopBack PayLater Merchant Portal!</a>","callToAction":"Merchant Portal Issue","introHtml":"For help when you cannot access your <a href=\"https://merchant.hoolah.co/login\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Merchant Portal</a> account / any other <a href=\"https://merchant.hoolah.co/login\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Merchant Portal</a> related matters","icon":10666,"iconUrl":"https://hoolah.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10666","groups":[56],"key":""},{"id":"224","name":"Payment reconciliation issue","descriptionHtml":"","callToAction":"Payment reconciliation issue","introHtml":"For help understanding an inconsistency between merchant payments recorded and received","icon":10664,"iconUrl":"https://hoolah.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10664","groups":[56],"key":""},{"id":"326","name":"QR Code Related","descriptionHtml":"","callToAction":"QR Code Related","introHtml":"Request for new QR code (soft copy, physical standee), QR code error","icon":10667,"iconUrl":"https://hoolah.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10667","groups":[56],"key":""},{"id":"56","name":"Report a Technical Problem","descriptionHtml":"","callToAction":"Report a Technical Problem","introHtml":"<img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/information.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Raise any other technical query","icon":10672,"iconUrl":"https://hoolah.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10672","groups":[58],"key":""},{"id":"325","name":"Request for Merchant Toolkit","descriptionHtml":"","callToAction":"Request for Merchant Toolkit","introHtml":"To request for ShopBack PayLater logo, banner, social media post, or any other marketing assets","icon":10661,"iconUrl":"https://hoolah.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10661","groups":[56],"key":""},{"id":"227","name":"ShopBack Instalment Price Tagline Missing","descriptionHtml":"","callToAction":"ShopBack Instalment Price Tagline Missing","introHtml":"To get help in getting back ShopBack instalment price back on your shop!","icon":10671,"iconUrl":"https://hoolah.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10671","groups":[58],"key":""},{"id":"295","name":"ShopBack PayLater explainer page missing / update required","descriptionHtml":"","callToAction":"ShopBack PayLater explainer page missing / update required","introHtml":"To update ShopBack PayLater explainer page on your website","icon":10669,"iconUrl":"https://hoolah.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10669","groups":[58],"key":""},{"id":"226","name":"ShopBack PayLater Missing On Your Checkout","descriptionHtml":"","callToAction":"ShopBack PayLater Missing On Your Checkout","introHtml":"Getting ShopBack PayLater back on your website checkout","icon":10670,"iconUrl":"https://hoolah.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10670","groups":[58],"key":""},{"id":"338","name":"Singapore Merchant Training","descriptionHtml":"","callToAction":"Singapore Merchant Training","introHtml":"Schedule your training sessions based on your availability!","icon":10676,"iconUrl":"https://hoolah.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10676","groups":[89],"key":""},{"id":"219","name":"Store directory update","descriptionHtml":"","callToAction":"Store directory update","introHtml":"To update your store details on ShopBack Store Directory Website / App","icon":10668,"iconUrl":"https://hoolah.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10668","groups":[56],"key":""},{"id":"340","name":"Thailand Merchant Training","descriptionHtml":"","callToAction":"Thailand Merchant Training","introHtml":"Schedule your training sessions based on your availability!","icon":10678,"iconUrl":"https://hoolah.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10678","groups":[89],"key":""},{"id":"225","name":"Update Bank Account Details","descriptionHtml":"","callToAction":"Update Bank Account Details","introHtml":"To update payment bank account details","icon":10660,"iconUrl":"https://hoolah.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10660","groups":[56],"key":""},{"id":"216","name":"Callback issue","descriptionHtml":"","callToAction":"Callback issue","introHtml":"Our infamous callback issues (we should not see this too often moving forward)","icon":10586,"iconUrl":"https://hoolah.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10586","groups":[],"key":""},{"id":"60","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10492,"iconUrl":"https://hoolah.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"63","name":"Feedback to ShopBack PayLater (no longer in use)","descriptionHtml":"","callToAction":"Feedback to ShopBack PayLater (no longer in use)","introHtml":"See a place where we can do better? We're all ears.","icon":10659,"iconUrl":"https://hoolah.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10659","groups":[],"key":""},{"id":"248","name":"Website store directory update (automatic)","descriptionHtml":"","callToAction":"Website store directory update (automatic)","introHtml":"","icon":10586,"iconUrl":"https://hoolah.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10586","groups":[],"key":""}],"reqGroups":[{"id":57,"name":"Customer Related"},{"id":56,"name":"Merchant Related"},{"id":58,"name":"Technical Support"},{"id":89,"name":"Training Related"}],"orderMapping":{"12":[66,224,225,64,222,220,221,223,219,63,56],"57":[66,221],"89":[339,338,340],"56":[223,326,222,325,219,64,224,225,220,335],"54":[224,225],"58":[295,226,227,56],"55":[226,227,56]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"70006a04-2b8e-3c7a-a3b0-c1a14e67a9c4","appLinkName":"System Confluence","appLinkUrl":"https://hoolah.atlassian.net/wiki","spaceKey":"MSUP","spaceName":"Merchant Support","spaceUrl":"https://hoolah.atlassian.net/wiki/spaces/MSUP","isServer":false},"labels":[],"projectKey":"MSUP","serviceDeskId":6},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MSUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://hoolah.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/6?xdm_e=https%3A%2F%2Fhoolah.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIzMTQxZjZmYzk4YTNiODgwZWY1NWYyZTFiNDY4MzlkZDc2NDQwYTg1YmJkZjIxMDEyNzQ2MDI2ZWIzNGIzNTdmIiwiaXNzIjoiZWZkYjkwMjUtZWM1YS0zZDg1LTljYjQtNzJkNTliYjhiNmZhIiwiY29udGV4dCI6e30sImV4cCI6MTY3OTUyMTkxNCwiaWF0IjoxNjc5NTIxMDE0fQ.tbg8gl6tvqG1koSBU8euAM5Bemrw3iunF7Tqtpgewtk\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImVmZGI5MDI1LWVjNWEtM2Q4NS05Y2I0LTcyZDU5YmI4YjZmYSIsImNvbnRleHQiOnsiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6Ik1TVVAiLCJpZCI6IjEwMDUwIn19fSwiZXhwIjoxNjc5NTIxOTE0LCJpYXQiOjE2Nzk1MjEwMTR9.eaHQvRJzQJwrB5-gQnqhqtgRFv5QBiZQS-qoegIMVDY\", \"structuredContext\": \"{\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"MSUP\\\",\\\"id\\\":\\\"10050\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"MSUP\\\",\\\"project.id\\\":\\\"10050\\\",\\\"servicedesk.serviceDeskId\\\":\\\"6\\\"}\",\n \"timeZone\":\"Asia/Singapore\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://hoolah.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}